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DOWNLOAD THE APP

Toronto FC is proud to launch a new way for our fans to manage their tickets through their smartphone. Mobile ticketing provides you:

  • Quick and easy mobile entry into BMO Field
  • The ability to manage, transfer or sell your tickets on the go
  • Reduced risk of lost, stolen, counterfeit, or forgotten tickets
  • An easy way to go green by printing less paper
FAQ
FAQ

General

-What are my options for entry into the field for the 2020 Season?

Mobile tickets displayed on a mobile device using the Toronto FC mobile app or Ticketmaster's mobile app, mobile version of the Toronto FC or Ticketmaster website, or within a phone's Apple or Google Pay wallet.

Note: "Print at home" PDF tickets, 8 ½ x 11 paper tickets or screenshots do not constitute as valid tickets and will be denied entry into BMO Field.

-How do I get the Toronto FC mobile app?

You can download the team app for free at the Apple App Store or Google Play Store.

-What if I can't download the team app? Can I still access my mobile tickets?

You can always access your mobile tickets through your smartphone's web browser by logging in to your Toronto FC Account Manager or Ticketmaster account.

-How far in advance can I access my tickets?

You can access your tickets as soon as the Club turns on the Account Manager for the season through the desktop or the mobile app. Note: If you are a Season Ticket Member, you can only manage the matches that have been paid.

-What if I lose connectivity or can’t connect to my account?

The Club advises that you download your mobile ticket before heading to the match. This can be done by adding them to your Apple or Google Pay wallet in your smartphone through the Toronto FC mobile app or Ticketmaster's mobile app, mobile version of the Toronto FC or Ticketmaster website.

-What if I manage a group of tickets with share partners? Can they access my mobile tickets?

Best way to manage this process is to transfer tickets through Toronto FC Account Manager or the Toronto FC Mobile App. If a member of your group doesn’t have an account, they can simply create one when accepting the tickets.

-Can I use a screenshot of my Ticket?

No. Screenshots of tickets aren't scannable and aren't a valid method for entry. If you are the recipient of a screenshot, contact the source of the ticket and request for the ticket to be transferred to you.

-What is the alternative option if my phone breaks, dies or gets lost/stolen the day before or day of the match?

Please visit the Ticket Office outside of Gate 1 at BMO Field or phone our service line (416.360.4625).

If your phone battery dies, chargers are available at the BMO Field Ticket Office.

-Can I have multiple tickets on the same phone?

Yes. Once you select a match in your account, you can swipe left and right to view all your tickets for that match.

-I was given a PDF (print at home) ticket or screenshot to print out as my ticket. Can I use it for entry into BMO Field?

No. You can no longer use PDFs ("print at home") tickets or a printed-out screenshot to enter BMO Field. Contact the source of the ticket and request the ticket to be transferred to you.

To avoid these situations, please use our Ticketmaster Verified Fan to Fan Resale for buying Secondary Tickets.

-I want to purchase a hard copy ticket, either for myself or for a friend. Can I still do this?

The most convenient way to buy or transfer tickets is through your Toronto FC Account Manager or Ticketmaster account. All requests for exceptions for hard copy tickets are at the discretion of MLSE.

TRANSFERRING TICKETS

-I accidentally sent my tickets to the wrong email address or don't want to transfer them anymore! Can I recall them?

If the recipient has not accepted the tickets yet, you can cancel the transfer in your account. In the Toronto FC app, go to the ticket you want to recall and select "Cancel."

-I successfully transferred a ticket in Account Manager. Why can I still see it in my Apple Wallet/Google Pay?

When you transfer tickets in Account Manager, it doesn't sync with your phone's wallet. We suggest deleting the ticket from your wallet once it's been transferred successfully.

Note: Once a ticket has been transferred, a new barcode is generated, and all previous copies of that ticket are no longer valid for entry.

RECEIVING TICKETS

-Can I receive a ticket transfer if I don't have an account?

No. If you don't have a Toronto FC Account Manager and your Ticketmaster.ca account, you'll be prompted to create one. Once you've accepted the tickets, we recommend downloading the official Toronto FC mobile app to access your tickets and improve your in-game experience.

SELLING TICKETS

-I changed my mind. I don't want to sell my tickets. How do I take the tickets down?

You can edit or cancel a sale if the tickets haven't been purchased.

In the Toronto FC app, go to the ticket you want to edit/cancel and select "Edit Posting" or "Cancel Posting."

LINKING ACCOUNTS ON MOBILE APP

-Why does Account Manager ask me to link my Ticketmaster account? Are they not the same?

No. You have separate accounts for anything bought through MLSE (either through a MLSE representative or Account Manager) and anything purchased through Ticketmaster.com. Linking your accounts on the FC mobile app allows you to see tickets associated with your Toronto FC Account Manager and your Ticketmaster.ca account.

-Why does Account Manager ask me to link my Ticketmaster account? Are they not the same?

You can sell your seats through the Ticketmaster Fan to Fan Resale market. If you have not used this feature before, Ticketmaster requires you to verify your account. A verification code will be sent to your email on file that you will be asked to enter in a popup box when you sign in to Account Manager. If you didn't get the code, simply hit "Resend Email."

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